Shipping & Returns

 Effective Date: 1/18/2024

Thank you for choosing Timber Express. Please review our Shipping and Returns policies to ensure a smooth and satisfactory shopping experience.

Shipping:

  • Processing Time: Orders are typically processed within [X] business days.
  • Shipping Time: Standard shipping within Australia takes approximately [Y] days. Expedited shipping options may be available at checkout.
  • Shipping Fees: Shipping costs are calculated at checkout based on the weight and destination of your order.
  • Tracking: Once your order ships, you will receive a confirmation email with tracking information.

Returns:

  • Return Period: You have [Z] days from the date of delivery to initiate a return.
  • Eligibility: To be eligible for a return, items must be unused and in the same condition as received.
  • Return Process: To initiate a return, please contact our customer support at sales@timberexpress.com.au with your order number and reason for return. Our team will provide you with further instructions.
  • Refund: Refunds are issued once the returned items are received and inspected. Please allow [A] business days for the refund to be processed.
  • Exchanges: If you need to exchange an item, please contact our customer support for assistance.

Contact Information:

We appreciate your business at Timber Express. If you have any questions or concerns regarding shipping or returns, please do not hesitate to contact our customer support team.