Privacy Policy

Effective Date: 1/18/2024

Thank you for choosing Timber Express. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information while you use our eCommerce services.

Information We Collect:

  • Personal Information: When you make a purchase or contact us, we may collect personal information such as your name, email address, shipping address, and phone number.
  • Payment Information: To process transactions, we collect payment details, but this information is securely handled by our payment processing partners, and we do not store any sensitive payment information.
  • Usage Information: We gather data on how you interact with our website, including pages visited, products viewed, and other user behavior to improve our services.

How We Use Your Information:

  • Order Processing: We use your personal information to process orders, provide shipping updates, and handle customer service inquiries.
  • Communication: We may use your contact information to communicate with you about your orders, promotions, and important updates regarding Timber Express.
  • Improving Our Services: Usage information helps us enhance our website, tailor our offerings, and improve the overall customer experience.

Information Sharing:

  • We do not sell, trade, or otherwise transfer your personal information to external parties unless necessary for order fulfillment, legal requirements, or improving our services.

Data Security:

  • Your data is treated with the utmost care. We implement industry-standard security measures to protect your personal information during transmission and storage.

Your Choices:

  • You have the right to update, correct, or delete your personal information. If you have any concerns or requests, please contact us at sales@timberexpress.com.au.

Contact Information:

By using Timber Express services, you agree to the terms outlined in this Privacy Policy.